We are confident that our high quality products will give many years of trouble-free pleasure. To support this we will provide a lifetime guarantee on all headphones/earphones registered with us up to 30 days after purchase. It’s easy to cover your CYW by Urbanz headphones– simply complete the on-line registration form and you will be covered. Please note – this warranty is designed to give the original USER/PURCHASER of the goods full cover once the INITIAL one year warranty of the goods with the SUPPLIER/RETAILER has passed.

Please note that cover is not valid for:

  • misuse
  • damage resulting from commercial use
  • modification or alteration to the product
  • accident
  • deliberate damage.
  • Faults due to wear and tear

Genuine faults only.

Fill out the form below, or email warranty@cyw-urbanz.com with your warranty submission. Please be sure to include your full name, the product you wish to claim warranty and inform us where and on what date you made the purchase.

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