Returns Policy

 

At Colour Your World by Urbanz we hope that you are delighted with your order, however, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 7 days of delivery provided they are in their original, unopened and unused condition.

Please note that we cannot accept returned goods that we reasonably believe have been used.

Enclosed with your order will be a Returns Note. Please complete this in full. Return the product to us in its original, unopened and unused condition within 14 working days of delivery ensuring the parcel is properly sealed with the completed Returns Note enclosed.  You should obtain and retain Proof of Postage. In the unlikely event that we do not receive the returned parcel, we cannot accept liability for returned goods lost in transit.

We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed.

You should receive returned funds within 30 days of receiving your returned goods. Please note that delivery charges cannot be refunded.

In the event items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 days) by calling Customer Services on 01480300308 (Monday to Friday 9:00am to 4:00pm).

Returned goods should be sent to 9B South Building Nuffield Road St Ives Cambs PE27 3LX.

Your statutory rights are not affected.